Artificial Intelligence (AI) - Technology
AI
(Artificial Intelligence)
Technology that performs tasks normally requiring human judgement, recognition or reasoning
What's it for?
Helps computers do work that would normally need human judgement, recognition or creation.
For example…
An AI support tool suggests likely answers to customer tickets so agents resolve issues faster, with a human sending the final reply.
A fraud system uses AI to spot unusual card payments and send suspicious ones for human review
Think of it like…
Very fast junior analyst: good at spotting patterns in piles of examples, still needing supervision on important calls