Project management - Activity
Benefits realisation
Checking that a change actually delivers the benefits it was meant to
What's it for?
Checks whether a project or change actually delivered the improvements it promised.
For example…
Six months after a new CRM, the team measures whether call handling time really fell by the 20% claimed in the business case.
A new CRM promised to cut call handling time by 20%; six months later, benefits realisation checks whether that reduction actually happened.
Think of it like…
Weighing yourself after a diet plan—not celebrating the grocery receipt for salad, but whether results arrived