Service management - Product
BMC Helix
Enterprise IT service-management platform for incidents, requests, changes and related operational workflows
What's it for?
Helps support teams record, assign and manage problems, requests and changes to workplace technology.
For example…
Employees raise incidents and access requests in BMC Helix, where they are routed to the appropriate support teams.
A risky production change is logged in BMC Helix with approvals, implementation steps and a rollback plan