Service management - Process
Capacity management
Making sure systems have enough computing power for expected use without wasting too much
What's it for?
Makes sure systems have enough computing power for expected demand without paying for far more than needed.
For example…
Ahead of a sales peak, capacity management adds web servers so the site does not buckle on launch day.
A retailer expects far more website traffic in December, so it adds extra computing power beforehand to avoid the site slowing down at the busiest time
Think of it like…
Staffing a shop for Christmas: too few tills and queues explode; too many and you burn money