Change management - Record
Change request
A formal request to change something already agreed, such as what will be delivered, the cost or timing
What's it for?
Makes a proposed change to agreed work visible so its impact can be considered before proceeding.
For example…
Finance requests an extra approval step after the project has started
Halfway through a CRM project, sales asks to add WhatsApp messaging; a change request records the extra cost and two-week delay for approval
Think of it like…
Asking to add an extension after the builders have poured the foundations—possible, but everyone needs to agree the new plan and bill