Change management - Concept
Digital transformation
Using technology to improve how an organisation works and what it delivers
What's it for?
Uses technology to make an organisation's work, services or customer experience meaningfully better.
For example…
A council moves planning applications from paper postbags to an online portal with status updates.
A council's digital transformation replaces paper applications and manual re-keying with an online service connected directly to case management.
Think of it like…
Renovating the whole house for modern living, not just buying a new kettle