Business analysis - Activity
Gap analysis
Comparing the current state with the desired state to identify what needs to change
What's it for?
Shows the difference between how things work now and how they need to work, making the required changes clearer.
For example…
Gap analysis shows the current CRM cannot handle automated renewals, while the target process requires them, identifying a capability that must be added.
A team compares today's security controls with the required standard and lists the missing controls as gaps to close.