Service management - Team
Help desk
A support team that helps users solve everyday technology problems
What's it for?
Gives users somewhere to ask for help when workplace technology is not working.
For example…
An employee calls support and gets their broken email fixed remotely
An employee calls the help desk because they cannot connect to Wi-Fi, and the agent records and troubleshoots the issue
Think of it like…
Shop’s customer service counter: you bring the problem, they log it and try to sort it