Service management - Concept
ID10T
(IT support slang)
A derogatory IT support term implying that a problem was caused by the user rather than the technology
What's it for?
Used informally as shorthand for attributing an incident or support issue to user error
For example…
A support technician jokingly calls a problem an ID10T error after discovering the user entered the wrong password
Think of it like…
A mechanic blaming the driver rather than the car