Incident management - Process
Incident management
The process of restoring normal service as quickly as possible after something goes wrong
What's it for?
Restores normal service quickly when something breaks, even if the deeper cause is investigated later.
For example…
Email goes down; the team fails over, notifies users, and restores access within the hour under incident management.
Incident management focuses on restoring email quickly after an outage, even if the team uses a temporary workaround before finding the deeper cause
Think of it like…
Clearing a blocked road: get traffic moving first; redesign the junction later