Incident management - Role
Incident manager
Coordinates the response to service incidents so normal service is restored quickly and clearly
What's it for?
Coordinates people and decisions during a service problem so normal service returns as quickly as possible.
For example…
During a major outage, the incident manager makes sure the right technical people are working on the problem, keeps the business informed and coordinates the recovery
The incident manager runs the bridge call and tracks decisions while engineers concentrate on restoring the service