Integrations - Concept
Integration
Connecting systems so they can exchange information or trigger actions automatically
What's it for?
Lets different systems share information or trigger work without people copying things between them.
For example…
New hires entered in HR automatically appear in payroll and the laptop request queue because those systems are integrated.
An integration automatically sends approved customer orders from the CRM into the finance system so nobody needs to re-key them
Think of it like…
Plumbing between rooms: once connected, water flows; if a joint fails, the leak shows up somewhere unexpected