Automation - Process
Intelligent automation
Automation that uses AI to interpret information, make judgements or predictions as part of a workflow
What's it for?
Automates work that needs some judgement, such as reading documents or deciding what should happen next.
For example…
Incoming invoices are OCR'd, classified by AI, matched to POs, and only exceptions go to a person
Intelligent automation reads emailed invoices with AI, extracts the key fields and sends uncertain cases to a person instead of requiring every invoice to be typed manually
Think of it like…
A robot vacuum that follows a cleaning routine but can also detect obstacles and adjust its route as it goes