Service management - Concept
IT Ops
(IT operations)
The day-to-day work of keeping an organisation’s technology running reliably
What's it for?
Keeps workplace technology running day to day through monitoring, maintenance and support.
For example…
The operations team checks backups, changes access rules and coordinates maintenance
IT Ops monitors production systems, applies routine patches and responds when a server or business application stops working
Think of it like…
Facilities management for the building — not designing new offices, but keeping lights, lifts, and access working
Often confused with…
- DevOps (Development and Operations)A way of working that brings software development and day-to-day running together
- ITSM (IT Service Management)The discipline of designing, delivering, supporting and improving the IT services people rely on
- Service deskThe main contact point for users who need IT help or standard technology services