Service management - Role
IT service manager
Manages how IT services are designed, delivered, supported and improved for users
What's it for?
Makes sure workplace technology services are delivered, supported and improved for the people who use them.
For example…
An IT service manager reviews recurring incidents, service targets and support performance to decide where the service needs improvement
When a new business application launches, the IT service manager makes sure support ownership, SLAs, escalation routes and operating processes are ready