Service management - Standard
ITIL
(Information Technology Infrastructure Library)
A widely used set of practices for managing and improving IT services
What's it for?
Gives organisations proven practices for supporting and improving the technology services people rely on.
For example…
A company adopts ITIL so support and technical teams use the same agreed way to record outages, prioritise them and approve changes
A support organisation uses ITIL practices to handle incidents consistently, control risky changes and learn from recurring problems
Think of it like…
Cooking school’s core techniques: you still invent the menu, but knife skills and food safety are shared