Service management - Technology
ITSM platform
(IT Service Management platform)
A platform used to manage IT services, incidents, requests, changes and related operational processes
What's it for?
Gives support teams one place to record and manage problems, requests, changes and other service work.
For example…
A company uses an ITSM platform so employees can raise incidents and requests while support teams manage queues, SLAs and changes
An ITSM platform links a failed server incident to the affected service, related configuration items and the change that caused it.