Service management - Product
Jira Service Management
(JSM)
Atlassian service-management software for requests, incidents, changes and IT support workflows
What's it for?
Helps support teams manage requests, problems and changes using Jira-based workflows.
For example…
Employees raise password-reset requests in Jira Service Management and the service desk tracks them against response targets
A production outage is managed as a major incident in JSM with responders, updates and linked follow-up actions.