Data analysis - Measure
KPI
(Key Performance Indicator)
A selected measure used to show how well an important goal is being achieved
What's it for?
Keeps attention on a small number of measures that show whether an important goal is being achieved.
For example…
Customer support tracks “first response within four hours” as a KPI for service quality.
A service desk might use first-contact resolution rate as a KPI if improving how many issues are solved immediately is an important goal
Think of it like…
School’s pass-rate target—one score that signals progress toward the goal