Incident management - Process
Management escalation
Raising an issue to someone with greater authority when intervention or prioritisation is needed
What's it for?
Gets help from someone with greater authority when an issue needs a decision or stronger intervention.
For example…
A project cannot get a critical supplier decision, so the issue is raised through management escalation to a director who can unblock it
Two teams keep competing for the same specialist, so their managers escalate the priority conflict to the programme sponsor