Data analysis - Concept
MI
(Management Information)
Reports and measures used by managers to understand how an organisation is performing
What's it for?
Gives managers regular numbers and reports that show how the organisation is performing.
For example…
Each Monday the ops director gets an MI pack: open tickets, average wait time, and cases older than five days, compared with last week
A weekly MI pack shows sales volume, overdue cases, staffing and service quality so managers can see where performance is drifting
Think of it like…
The instrument panel in a car — not the engine, but the dials you glance at to know if you are on track