Service management - Activity
Monitoring
Continuously checking systems and services for signs of health, failure or unusual behaviour
What's it for?
Watches systems for signs of trouble so teams can act before or soon after users are affected.
For example…
A dashboard shows API response times rising; an alert fires before customers start complaining about a slow portal.
Monitoring detects that checkout error rates have risen above the normal threshold and alerts the support team before most customers report the problem
Think of it like…
Car dashboard: oil light and speedometer tell you something needs attention before the engine seizes