Artificial Intelligence (AI) - Technology
NLP
(Natural Language Processing)
Technology that lets computers analyse, understand and generate human language
What's it for?
Lets computers work with human language, such as reading messages, finding meaning or sorting text.
For example…
An inbox tool uses NLP to detect urgency and route 'billing dispute' emails to the right queue.
NLP extracts names, dates and complaint topics from thousands of customer emails so they can be analysed without reading each one manually
Think of it like…
Teaching a clerk to skim letters, stamp categories on them, and pull out names and dates for the filing system