Incident management - Concept
On-call
Being scheduled to respond to urgent problems outside normal working hours
What's it for?
Makes sure someone is available to respond to urgent problems outside normal working hours.
For example…
The primary on-call engineer gets paged at 1 a.m. when checkout errors spike and follows the major-incident process
An engineer on call overnight receives an alert when the payment service fails and joins the incident response from home.
Think of it like…
Doctor on the night rota: not in clinic, but reachable when something urgent lands