Finance - Process
O2C
(Order-to-cash)
The business process from receiving a customer order through delivery, invoicing and payment
What's it for?
Joins the steps from receiving a customer order through delivery, invoicing and getting paid.
For example…
A signed quote becomes an order, warehouse ships, finance invoices, and collections chase anything past due until cash hits the bank
A retailer's O2C process starts when a customer buys online and ends when the delivered order has been invoiced and the payment collected.
Think of it like…
Market stall's full loop: take the order, hand over the goods, write the receipt, and pocket the money