Service management - Concept
PICNIC
(Problem In Chair, Not In Computer)
IT support slang suggesting that a problem was caused by the user rather than the computer
What's it for?
Used informally as shorthand for describing a support problem as user-caused
For example…
A technician describes a configuration mistake as PICNIC rather than a fault with the laptop
Think of it like…
A mechanic blaming the driver rather than the car