Business analysis - Document
Process map
A visual document showing the steps, decisions and handoffs in a business process
What's it for?
Shows the steps, decisions and handoffs in a process so people can understand how the work flows.
For example…
A process map shows a purchase request moving from employee submission to manager approval, procurement review and final ordering.
A returns process map makes it obvious that rejected items loop back to customer service while approved returns continue to refund.