Business analysis - Activity
Process mapping
Documenting the steps, decisions and handoffs in a business process so it can be understood and improved
What's it for?
Makes a process visible so people can understand it and decide what should be improved.
For example…
A business analyst runs a workshop to map every step and handoff in onboarding, exposing three places where staff re-enter the same customer information.
Before automating invoice approval, the team uses process mapping to understand the current decisions, exceptions and owners