Resilience management - Concept
Reliability
How consistently a system works correctly without unexpected failure
What's it for?
Helps teams judge whether people can depend on a system to behave correctly over time.
For example…
The badge system’s reliability slips when doors randomly deny access on busy Monday mornings
A reliable payroll system produces the correct payslips every month without intermittent failures or unexplained differences
Think of it like…
Commute train that shows up on time and gets you there without drama