Business analysis - Activity
Requirements gathering
Finding out and documenting what people and the business need from a proposed change
What's it for?
Finds out what people actually need before a team builds, buys or changes something.
For example…
Analysts shadow the claims team for a day and discover the 'requirement' is fewer hand-offs, not another status field
A business analyst gathers requirements by interviewing customer-service staff, observing their work and running a workshop on the problems a replacement system must solve.
Think of it like…
Tasting and asking before catering a party: allergies and preferences beat guessing from the invitation list