Resilience management - Concept
Resilience
A system’s ability to keep working or recover quickly when something fails
What's it for?
Helps a service keep working or recover quickly when part of it fails.
For example…
When one payment provider fails, resilient checkout switches to a backup so sales continue
A resilient customer service continues in a reduced mode when one external supplier fails and catches up automatically when the supplier returns
Think of it like…
Bike with a spare inner tube — a puncture doesn’t end the journey