Incident management - Document
Runbook
Step-by-step instructions for carrying out a known task or recovering from a problem
What's it for?
Gives people clear step-by-step instructions for carrying out a routine task or recovering from a known problem.
For example…
An engineer follows written steps to restart the payment service safely
A runbook tells the on-call engineer exactly how to check database health, restart the service and escalate if checkout stops processing orders
Think of it like…
Pilot’s checklist: even experts use it so critical steps are not skipped under stress