Project management - Concept
Scope
The agreed boundary of what a piece of work will and will not include
What's it for?
Makes clear what work is included and excluded so time, cost and expectations can be managed.
For example…
Phase one migrates customer contacts; invoices stay on the old system until phase two—written into the scope
A CRM project is in scope for sales and customer-service teams but explicitly excludes replacing the finance system
Think of it like…
Building quote that lists rooms renovated and explicitly excludes the garden—so nobody assumes the patio is free