Service management - Technology
Service catalogue
A published list of the IT services available to users and how they can request them
What's it for?
Gives users a clear menu of standard technology services they can request or rely on.
For example…
The portal lists 'new starter kit', 'VPN access' and 'shared mailbox' with forms and expected times
An employee opens the service catalogue to request a laptop, VPN access or a standard software package from a defined menu
Think of it like…
Restaurant menu with prices and wait times: you know what is on offer and how to order it