Product management - Role
Service designer
Designs end-to-end services across people, processes and technology so the whole experience works together
What's it for?
Designs a complete service so the people, steps and technology work together smoothly.
For example…
A service designer maps the entire new-starter experience across HR, managers, IT equipment, accounts and communications rather than designing one screen in isolation
The service designer prototypes a revised complaints journey and tests how the customer experience and internal handoffs work together