Service management - Measure
SLO
(Service Level Objective)
An internal target for how reliable or fast a service should be
What's it for?
Sets a measurable internal target for how reliable or fast a service should be.
For example…
The team aims to keep login available 99.9% of each month.
An SLO might state that 99.9% of checkout requests should succeed each month, giving the engineering team a measurable reliability goal
Think of it like…
Fitness goal: a specific number you train towards, not a vague wish to 'be healthier'