Service management - Activity
Service mapping
Showing which technology parts work together to provide a business service
What's it for?
Shows which technology parts support a business service so the impact of a failure or change is easier to understand.
For example…
Service mapping shows that 'customer checkout' depends on a web tier, payment API, and two databases
Service mapping shows that online checkout depends on DNS, identity, payment APIs, application servers and a database, helping support understand the business impact of each failure
Think of it like…
Recipe card that lists every ingredient and utensil—so you know what breaks the dish if one item is missing