Service management - Technology
Ticketing system
A system used to record, assign and track requests, incidents or support issues
What's it for?
Gives support teams one place to record, assign and track requests and problems.
For example…
Employees use a ticketing system to report problems, and support staff assign each ticket to the right team and track it through to resolution
A ticketing system shows which requests are overdue, who owns them and which recurring issues are generating the most work