Product management - Process
User adoption
How much the intended users actually start and continue using a product or system
What's it for?
Shows whether people are actually using a new tool or process rather than simply having access to it.
For example…
Managers track whether staff actually use the new customer system
A company has poor user adoption when it buys a CRM but salespeople still keep their real pipeline in private spreadsheets
Think of it like…
A gym membership does not make you fit—showing up and repeating the right exercises does