Change management - Concept
Ways of working
The shared habits, processes and agreements a team uses to organise and deliver its work
What's it for?
Creates shared expectations about how a team works together, reducing confusion and inconsistency.
For example…
A programme agrees ways of working: fortnightly planning, RACI on key decisions, actions tracked in one place, and retros when a release slips.
A team's WoW might include a daily stand-up, written decision logs, code review before merging and one agreed route for urgent support
Think of it like…
House rules for a shared flat — who shops, how bills get paid, and when quiet hours apply — so nobody argues from scratch every week
Often confused with…
- AgileDelivering work in small increments, learning and adjusting as you go
- RACI (Responsible, Accountable, Consulted, Informed)A grid showing who does the work, owns the outcome, gives input and needs to be kept informed
- Scrum masterThe person who helps a team use Scrum effectively and removes obstacles to its work