Customer management - Product
Zendesk
Customer service platform for tickets, help centres and support conversations
What's it for?
Helps customer-service teams track questions, support cases and self-service help content.
For example…
A customer emails about a missing parcel and the support team tracks the question in Zendesk until it is resolved
A company publishes answers to common customer questions in a Zendesk help centre so people can solve simple problems themselves