Service management - Record
Known error
A recognised problem whose cause is understood, often with a documented workaround
What's it for?
Lets support teams recognise a problem they already understand and apply a known temporary solution quickly.
For example…
A printer driver bug is logged as a known error with steps to reinstall the driver until the vendor patch arrives.
Support knows a printer driver causes repeated crashes and has a reliable restart workaround, so the issue is recorded as a known error until a permanent fix is available.
Think of it like…
Road sign for a standing flood: you know why it happens and the detour, even if the drain is not fixed yet