Incident management - Concept
Workaround
A temporary way to keep something working until the proper fix is ready
What's it for?
Keeps work moving temporarily when the proper fix is not ready yet.
For example…
Users run a scheduled report while the normal export button is broken
While an integration is broken, staff export orders to CSV and upload them manually as a workaround so fulfilment can continue
Think of it like…
Taking a detour when a road is closed: you still reach the shop, but you note the map needs fixing when the main route reopens