Incident management - Concept
Priority
How urgently something should be dealt with compared with other work
What's it for?
Decides which service problem should be dealt with first when several need attention.
For example…
Payroll down on payday is P1; a minor UI typo is P4, even if the typo is annoying.
A payroll outage affecting every employee is given higher priority than a single user's cosmetic display issue because it needs attention sooner
Think of it like…
Triage in A&E: the order of treatment follows need, not arrival time alone