Incident management - Concept
Severity
A measure of how serious the impact of a failure or problem is
What's it for?
Shows how serious a problem is based on the harm it causes to users or services.
For example…
A bug that corrupts invoices for all customers is severity 1; a cosmetic misalignment on one screen is much lower.
A complete payroll outage is high severity because the service is unavailable to everyone, even if the incident began from one technical component
Think of it like…
Storm categories: the rating describes the storm’s force, not which rescue truck leaves first