Service management - Process
Request fulfilment
The process for completing routine, approved service requests from start to finish
What's it for?
Makes sure routine user requests are approved, completed and closed in a consistent way.
For example…
A software licence request is approved by the manager, provisioned by IT, and closed when the user confirms access
Request fulfilment takes an employee's approved laptop request, orders the device, configures it and closes the request once it is delivered
Think of it like…
Mail-order fulfilment: order in, pick and pack, deliver, confirm—repeatable steps every time