Incident management - Event
Incident
An unexpected event that disrupts a service, harms users or creates a security problem
What's it for?
Gives a clear name to an unexpected problem that needs a coordinated response.
For example…
The customer portal returns errors for twenty minutes; the team opens a Sev-2 incident, restores from a rollback, and posts a status update
The payroll service becomes unavailable on payday, so IT records an incident and coordinates work to restore it
Think of it like…
Fire drill that is not a drill — people gather, roles kick in, and the priority is stopping the damage