Service management - Record
Service request
A routine request for a standard service, such as access, equipment or information
What's it for?
Gives people a standard way to ask for routine things such as access, equipment or software.
For example…
Someone requests a new laptop or access to a shared drive through the portal as a service request
“Please give me access to the finance shared drive” is a service request because it is a routine, pre-defined ask rather than something being broken
Think of it like…
Ordering from a restaurant menu: a known item with a known process, not inventing a new dish mid-shift