Business analysis - Record
Use case
A description of how someone uses a system to achieve a particular goal
What's it for?
Shows the steps a person takes to achieve a particular goal with a system, including what can happen along the way.
For example…
Use case: customer returns an item—scan receipt, choose refund or exchange, print label; handle missing receipt as an alternate flow
A password-reset use case describes the user requesting a reset, receiving the link and choosing a new password, plus what happens if the link has expired
Think of it like…
Stage play script: who enters, what they do, and what happens when a prop is missing