Business analysis - Record
User requirement
(UR)
Something a person using a system needs to be able to do or achieve
What's it for?
Makes clear what a person needs to be able to do or achieve with a system.
For example…
Field engineers need to update job status offline and sync when signal returns—captured as a user requirement before tool selection.
A UR might say: “A service agent needs to see the customer's previous cases while handling a new complaint”
Think of it like…
Asking a passenger what makes a good commute: seat, wifi, reliability—before redesigning the train